Perth Wine Tours with Perth Bus   Swan Valley Wine Tours with Perth Bus WA

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2010-03-20-WineTour 2009-08-01-Garth 2009-03-07-Wine-Tour 2008-11-08-Day     Perth Bus WA

At Perth Wine Tours with Perth Bus, we are committed to providing our customers with high quality services. All Perth Wine Tours with Perth Bus and Perth Party Bus Charter & Hire WA employees are encouraged to strive for the same goal. This quality policy is implemented through the promotion of teamwork, and all Perth Wine Tours with Perth Bus and Perth Party Bus Charter & Hire WA employees are called on to uphold the Perth Wine Tours with Perth Bus and Perth Party Bus Charter & Hire WA quality policy. Treating all customers equally We are committed to giving a quality service that suits all of our customers. You will not be treated any differently because of age, gender, race, disability, colour, religion, family status, marital status, sexual orientation or membership of an organisation. Providing a service you can rely on We do our best to provide a reliable and quality service, but sometimes situations beyond our control, such as road conditions or heavy traffic, can affect how reliable our service can be. However, at least ninety five percent of our vehicles will follow the timetable and will not be early at any way point. At least ninety five percent of our vehicles will be ten minutes early for every charter pickup. Commitment We are committed to giving you a service that is reliable, safe, comfortable and value for money. Keeping you informed We will provide bus service information at our Sales and Information Office at 55 Roberts Street Osborne Park  WA 6017 or on 0400 287287 or on our website at http://www.perthwinetours.com.au When we change a timetable or a bus route, we will let you know. We will bring out a new timetable before the change takes place. If possible, we will also explain why we are making the change and tell you how it will affect your service. Keeping vehicles and premises clean. We will sweep the inside of all our vehicles at least once a day. We will clean the inside of our buses fully at least once each month. We will clean the public areas of Perth Wine Tours with Perth Bus and Perth Party Bus Charter & Hire WA buildings at least once a day. Perth Wine Tours with Perth Bus and Perth Party Bus Charter & Hire WA is responsible for cleaning and repairing our bus fleet. It will continue to: • wash all buses at least once every week, and • repair vandalised or damaged vehicles within twenty four hours. To report a damaged bus, or one with graffiti, phone Perth Wine Tours with Perth Bus and Perth Party Bus Charter & Hire WA on 0400 287287 or email: email {@} perthwinetours.com.au. Looking after your safety and comfort Your safety and our staff’s safety are the most important things to us. We have trained all of our drivers to drive safely to make sure you are safe when you are on our vehicles. Our drivers will try to drive smoothly so that there is no sudden movement. We will inspect our buses regularly to make sure that all systems are working correctly. Keeping buses and coaches smoke free It is against the law to smoke on Perth Wine Tours with Perth Bus and Perth Party Bus Charter & Hire WA vehicles. If a person is smoking on a Perth Wine Tours with Perth Bus and Perth Party Bus Charter & Hire WA vehicle, the driver will ask the person to stop smoking. If the person refuses to stop, the driver will ask the person to leave the vehicle. Continuing to give value for money It is important to give value for money, so we will look at our services regularly to see how we can improve their quality and reliability. Answering your calls During normal office hours, we aim that our information and customer service staff will answer ninety percent of phone calls within sixty seconds. If you need to speak to somebody outside office hours, call the mobile phone number. Telephone 0400 287287 Mobile 0400 287287 Keeping lost property safe for you We will put anything found on our buses or coaches in our Lost Property Office within one working day. You can claim your lost property between 9.00am and 5.00pm, Monday to Friday (except public holidays) from the Lost Property Office, Perth Wine Tours with Perth Bus, 55 Roberts Street, Osborne Park  WA 6017 The phone number is 0400 287287. Dealing with our staff All staff will: • be polite and helpful to you. • think of your safety and comfort when driving. • wear their uniform. • not smoke on a bus or in public area of our head office. Help us to serve you Please do not: • put bags in the aisles or in front of doors. • throw rubbish on the floor or leave it on seats. • smoke. • drink or eat on the bus. • put your feet on seats. • vandalise or damage the vehicle. Making and handling complaints We want to hear from you on how we are doing. We need your suggestions and complaints especially to help us do what we say in this charter. If you are making a complaint, please put it in writing. Send your complaint to Customer Comment Desk, Perth Wine Tours with Perth Bus, 55 Roberts Street, Osborne Park  WA 6017 When we receive your complaint we will let you know within three working days. We will then investigate the complaint and, in ninety five percent of cases, send you a full reply within fifteen working days. When writing in with a complaint please give us as much detail as possible. This includes: • the date and time of travel. • the bus registration number. • where you were leaving from and going to. • a contact phone number, in case we need more information. If you are not happy with the reply, write to our Business Development Manager. He will review your complaint and will write to you within fifteen working days. Your feedback We use a feedback form on the Perth Wine Tours with Perth Bus and Perth Party Bus Charter & Hire WA website, http://www.perthwinetours.com.au to research how our bus service is doing and what you, our customers, think of it. We also ask our staff for their views on Perth Wine Tours with Perth Bus and Perth Party Bus Charter & Hire WA service. Perth Wine Tours with Perth Bus and Perth Party Bus Charter & Hire WA will continue to research customers’ views on our services now and in the future. Our charter shows that we are committed to giving you the highest standards of service. It does not affect your, or our, legal rights or duties. Our contact details Information and Sales Office and Head Office Perth Wine Tours with Perth Bus and Perth Party Bus Charter & Hire WA, 55 Roberts Street, Osborne Park  WA 6017, Phone: 0400 287287 Opening hours: Monday to Friday 9.00am to 5.00pm Information and Customer Service Perth Wine Tours with Perth Bus, 55 Roberts Street, Osborne Park  WA 6017, Phone: 0400 287287 Opening hours: Monday to Friday 9.00am to 5.00pm Website: http://www.perthwinetours.com.au E-mail: email@perthwinetours.com.au Customer Comment Desk Perth Wine Tours with Perth Bus, 55 Roberts Street, Osborne Park  WA 6017, Phone: 0400 287287 Opening hours: Monday to Friday 9.00am to 5.00pm Business Development Manager Perth Wine Tours with Perth Bus, 55 Roberts Street, Osborne Park  WA 6017, Phone: 0400 287287 Opening hours: Monday to Friday 9.00am to 5.00pm     2006-10-07

2006-10-20-CurrieHall     Perth Bus WA     2010-03-20-Justine Thanks Andy, brilliant day had by all! Justine 2009-03-07-Natalie Just wanted to say a big thankyou for looking after us all so well on Saturday on the wine tour!You were great Andy and we will refer you to all our friends. Cheers Natalie 2008-02-17-Kylie We all had an absolutely awesome day on Sunday!! Thank you for making my 21st birthday the best day ever!! Hopefully every1 was pretty well-behaved =). Your service was great, the music was crazy and we all had such a great time celebrating. I will defiently recommend you on to mates for their 21st pubcrawls etc. Kylie. 2007-06-23 Alison Your bus made my birthday the best one yet, and everybody had a really great time, thanks alot. The Sound System: Everybody I spoke to about the music said how great it was and wanted a sterio like that in their car's... The Bus: totaly wicked 2007-06-23 Alison Your bus made my birthday the best one yet, and everybody had a really great time, thanks alot. The Sound System: Everybody I spoke to about the music said how great it was and wanted a sterio like that in their car's... The Bus: totaly wicked 2007-06-08 Amazing. The best ever. Driver: BEST EVER he was in a good mood, safe, joy as, everyone loved him. Definatly will be hiring in the near future for many occasions coming up such as our dance in a few months. Such a good business will let everyone know. 2007-05-05 Josh Best party bus eva. 2007-04-11 Joey This bus rocks! This is the most fun I've had in ages. Joey. 2007-03-03-3 May Andy you're the best bus driver in the world!! So happy go lucky! Keep smilin your happy happy smile!! Kallee 2007-03-02-Lauren Had a great time! Thanx. Luv Lauren 2007-02-24-Holly I was Holly's Pub Crawl on the 24/02/2007 and had a absolute ball. Tenneille. Hi Andy, Thank you so much for last night myself and the girls had a wonderful time. Best Crawl eva! Best Nite eva. Blondes 4 eva. 2007-02-24-Holly You rock my world!! Best bus ever. 2007-02-24-Holly You are without a doubt the most mild mannered, extremely charming bus driver I have ever encountered. Best bus driver ever. Dawn. 2007-02-10 Kirsten Thanks heaps! Youre a great crew! We all loved it! 2007-02-10 Kirsten A service to never forget!     Random Joke What do you call a fish with no eyes? A fsh.     Andy Chalkley. Perth Bus WA Happy Pty Ltd 55 Roberts Street Osborne Park  WA 6017 Bus Perth WA abn 36 068 405 621 acn 068 405 621 email(@)perthbus :com:au Mobile 0400 287287 Happy Pty Ltd trading as Perth Bus and Perth Party Bus Bus Charter and Hire Omnibus Licence 3654     Cheque Direct deposit to Fax creditcard details. Post a MoneyOrder. Bucket of Our favourite is is Direct Deposit.

Written and maintained by Andy Chalkley